In a move aimed at strengthening enterprise decision-making, data analytics and AI firm Qlik has partnered with ServiceNow to bring richer data context and actionable insights into workflows and AI-driven processes.
The collaboration focuses on helping organisations improve how workflows and AI agents function by enabling them to access more comprehensive and trusted data. As companies increasingly integrate AI into their operations, the need for smarter systems that can interpret business conditions and respond effectively is growing.
According to Qlik, ServiceNow’s Workflow Data Fabric offers a strong base, which becomes more powerful when combined with data from systems such as ERP, CRM, billing, supply chain, and customer support. Bringing these data sources together allows teams to identify key relationships, respond faster, and make more confident decisions.
The partnership aims to strengthen the link between governed enterprise data, meaningful insights, and workflow execution. Qlik will integrate its analytics engine and AI capabilities with ServiceNow’s platform to uncover patterns across systems and guide next steps in business processes.
“Workflows and AI agents are being asked to do more than route work. They are being asked to interpret business conditions and act with better judgment. That takes more than system data on its own. It takes the ability to combine ServiceNow signals with broader enterprise context, apply analytics and AI, and feed that intelligence back into the workflow where action happens,” Qlik Chief Strategy Officer James Fisher said.
The companies highlighted that businesses are looking for AI solutions that fit into existing systems while offering a complete understanding of operations. This requires connecting workflow execution with trusted data, clear insights, and inputs from across the enterprise.
“The decisions people and agents make every day are only as good as the data behind them. Our partnership connects those insights from third-party data directly to action inside ServiceNow, extending the reach of Workflow Data Fabric to the systems where critical data already lives. The result: people and agents that act on trusted, governed intelligence, and decision-ready data in the workflows where work gets done,” ServiceNow VP Pramod Mahadevan added.
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