CX Leadership Circle

NatWest Group appoints Harsh Agarwal as Managing Director, Customer Experience & Engagement

CX Leadership Circle Heena Kanwar -
Bringing extensive international experience across digital products, e-commerce and technology, Harsh Agarwal has been appointed Managing Director, Customer Experience...

Adobe appoints Anil Chakravarthy as CEO

CX Leadership Circle Heena Kanwar -
Adobe has named Anil Chakravarthy as its next President and CEO, marking a leadership transition at the software company...

Ageas Federal Life Insurance appoints Ajeshkumar Charuvilla as Head of Customer Experience

CX Leadership Circle Heena Kanwar -
Ageas Federal Life Insurance has strengthened its customer-focused leadership with the appointment of Ajeshkumar Charuvilla as Head of Customer...

Pepperfry appoints Jyoti Arora as Associate Director – Customer Experience

CX Leadership Circle Simran Shiwalkar -
Pepperfry has appointed Jyoti Arora as Associate Director – Customer Experience, marking her return to the furniture and home...

Schaeffler India appoints Amit Bhalerao as Chief Operating Officer

CX Leadership Circle Heena Kanwar -
Schaeffler India has appointed Amit Bhalerao as its Chief Operating Officer (COO), effective August 10, 2026.  In his new role,...

Credgenics appoints Ashish Ghiya as Head of Customer Experience Management

CX Leadership Circle Heena Kanwar -
Credgenics has appointed Ashish Ghiya as its Head of Customer Experience Management.  With more than 25 years of experience across...