Jayaram Karthik has joined Pine Labs as Chief Operations Officer (COO), taking charge of operations and merchant experiences across India and international markets.
Karthik brings more than 25 years of experience across operations, risk, analytics and technology. In his new role, he will focus on strengthening Pine Labs’ operational capabilities as the company continues to expand its global presence.
Pine Labs currently operates across more than 20 countries. Karthik will work towards building a more unified operational model across these markets, with a focus on improving processes and merchant experiences.
B Amrish Rau, CEO of Pine Labs, said, “Today, Pine Labs operates across more than 20 countries and building a unified operational excellence model is now central to how we scale that footprint. Jayaram’s deep expertise in streamlining complex operating processes for high-growth businesses will help us strengthen the foundation required for our next phase of global growth,”
Before joining Pine Labs, Karthik held roles at American Express, Citibank, Amazon, Tata and Razorpay. His experience spans operational leadership, risk management, analytics and technology, along with working across high-growth businesses.
Commenting on his appointment, Karthik said, “Pine Labs has built an impressive global business, and I look forward to helping scale the operational foundation that will enable the company to grow faster, standardization to serve customers better and build lasting trust across markets,”
His appointment comes as Pine Labs looks to strengthen its operating framework across markets and create greater consistency in how it serves merchants globally.
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