Artificial intelligence is now widely used across workplaces in India, but many organisations are still struggling to measure its actual business impact and strengthen governance frameworks, according to a new report.
The study revealed that 86% of employees in India are using AI at work. However, only 35% said the return on investment from AI has either met or exceeded expectations, although this remains higher than the global average of 22%.
The report also highlighted that 49% of organisations in India now have a formal and comprehensive AI policy in place, up from 32% in 2025 and above the global average of 38%. At the same time, 23% of organisations said they have only limited AI policies, while 20% still have no active AI policy.
Researchers noted that while AI has become a part of daily operations, governance and operational preparedness are still lagging behind. The findings were based on responses from more than 3,400 digital trust professionals globally, including 265 participants from India.
According to the report, 21% of Indian respondents said it is still too early to determine AI’s ROI, while another 21% reported limited returns so far. Around 18% said they were unaware of the returns generated by AI investments.
Indian employees are mainly using AI to improve productivity (56%), automate repetitive tasks (55%), create written content (51%), and analyse large volumes of data (42%).
The report also showed rising demand for AI skills in workplaces. Around 82% of respondents said AI skills are now very important for their profession. Additionally, 35% of organisations are training all employees on AI, compared to 22% in 2025.
About 57% of Indian respondents said their organisations plan to increase AI-related jobs over the next 12 months, up from 46% last year.
“Return on investment in AI doesn’t arrive on schedule; it’s the result of sustained investment in people, processes, and governance structures,” said Keith Bloomfield-DeWeese, Senior Manager of AI Product Development at ISACA.
Also read: Viksit Workforce for a Viksit Bharat
Do Follow: The Mainstream LinkedIn | The Mainstream Facebook | The Mainstream Youtube | The Mainstream Twitter
About us:
The Mainstream is a premier platform delivering the latest updates and informed perspectives across the technology business and cyber landscape. Built on research-driven, thought leadership and original intellectual property, The Mainstream also curates summits & conferences that convene decision makers to explore how technology reshapes industries and leadership. With a growing presence in India and globally across the Middle East, Africa, ASEAN, the USA, the UK and Australia, The Mainstream carries a vision to bring the latest happenings and insights to 8.2 billion people and to place technology at the centre of conversation for leaders navigating the future.
