Credgenics has appointed Ashish Ghiya as its Head of Customer Experience Management.
With more than 25 years of experience across the ITES and IT sectors, he brings extensive expertise in customer service, business transformation, client relationship management, P&L management, and operational leadership.
Throughout his career, Ashish has led customer service operations, business growth initiatives, and strategic transformation programmes for leading organisations. His expertise spans digital solutions, omnichannel customer engagement, strategic planning, operational excellence, governance, process transformation, project management, quality, learning and development, and business development.
Known for his focus on design thinking, emerging technologies, and automation, Ashish has consistently worked towards creating seamless, intelligent, and personalised customer experiences while improving operational efficiency, revenue growth, and profitability.
In his new role at Credgenics, he will lead the Customer Experience Management vertical, strengthen customer engagement, enhance service delivery, and drive technology platform-led business growth across the company’s customer ecosystem.
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