In her new role, Caroline will lead the organisation’s people strategy, culture, transformation, and organisational effectiveness. She will support Barclaycard Payments’ focus on innovation and delivering seamless payment solutions across industries, at a time when fintech firms are prioritising talent, agility, and transformation.
Caroline brings over 25 years of global HR leadership experience. Most recently, she served as Chief People Officer at esure, where she led the people and transformation agenda for over 6 years. She played a key role in shaping culture, driving transformation, and aligning people strategy with business growth.
Prior to that, she was People Partner Director – Transformation & CIO at Lloyds Banking Group, supporting large-scale transformation programs and technology-led change in partnership with senior leadership.
Her earlier roles include SVP HR Operations at Pearson and Group HR Transformation Director & Managing Director – Global HR Services at BT, where she led global HR transformation, shared services, and operational excellence across complex multinational environments.
Caroline also spent several years at PepsiCo in multiple HR leadership roles across Europe, including European HR Director for Beverages, R&D, Finance, and Business Information Systems. There, she built strong expertise in organisational design, compensation, and large-scale change management.
She began her career at Unilever and Accenture, developing a strong foundation in consulting, HR strategy, and business transformation.
With deep experience across industries and global markets, Caroline brings strong expertise in people strategy, transformation, and organisational leadership to her new role.
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