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Standard Chartered to Focus on Expanding GCCs in India

Standard Chartered, the largest foreign bank by physical presence in India, has announced that it will slow down its branch expansion plans in the country. Instead, the bank will continue to strengthen and grow its Global Capability Centres (GCCs).

The bank is closely observing international trends that could influence its GCC operations. However, growth remains steady, with around seven new GCCs being added each month in the banking segment, according to PD Singh, CEO for India and South Asia at Standard Chartered.

Currently, the bank employs 24,000 people across Chennai and Bengaluru to support its worldwide operations.

Over the years, GCCs have become vital back-end support systems for global banks. These centres manage a variety of key functions including technology, data analytics, compliance, and risk management. As per data from Quess Corp, India is home to nearly 190 BFSI GCCs that employ more than 500,000 professionals, which makes up about one-fourth of the country’s total GCC workforce.

The journey began in the late 1990s and early 2000s when Citi and JP Morgan set up their centres in India. Today, it has become one of the leading GCC sectors, with almost every major financial institution establishing its presence in the country.

BFSI GCCs are also undergoing a transformation. They are moving beyond back-office work to playing a central role in developing critical products. A report by ANSR highlights that 30 per cent of digital banking products worldwide are now being built in India, supported by the strong fintech ecosystem.

The sector, valued at 40 to 41 billion dollars in 2023 by Quess, is projected to grow nearly three times, reaching 125 to 135 billion dollars by 2032.

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