Salesforce has introduced Agentforce Help Agent, a new autonomous AI service agent designed to help enterprises deploy AI-powered customer support in minutes. Built on the Agentforce 360 Platform, the solution enables organizations to automate customer service across multiple channels while paying only for successfully resolved customer issues.
Unlike traditional AI service agents that require extensive setup, Agentforce Help Agent comes with guided deployment, preconfigured knowledge and ready-to-use actions. It automatically uses Salesforce Knowledge, helping organizations avoid common data challenges while enabling the agent to answer customer queries, manage cases, schedule appointments and update orders across voice, web, portals and messaging from a single interface.
Salesforce said the platform has already demonstrated its capabilities internally. On help.salesforce.com, Agentforce has handled 4.3 million customer inquiries and autonomously resolved 70% of them. The company has incorporated these learnings into the new Help Agent.
A key differentiator is its pay-per-resolution pricing model. Customers are charged only when the AI agent successfully resolves an issue from start to finish. If a customer requests human assistance or provides negative feedback, there is no charge, and the complete conversation context is transferred to a service representative. Data 360 and Agentforce usage remain unmetered during agent interactions.
The solution also includes out-of-the-box knowledge integration, agent testing through a preview pane, drag-and-drop document uploads, website crawling and prepackaged actions for customer service workflows. Salesforce has also redesigned its Agentforce Customer Service Portal, introducing a conversational interface that delivers personalized responses, dynamic task cards and proactive workflow triggers using real-time data.
Organizations including PenFed Credit Union, Fisher & Paykel and PowerSchool are already using Salesforce’s agentic AI capabilities to enhance self-service, improve customer experience and increase operational efficiency.
Salesforce also announced that it has signed a definitive agreement to acquire Fin, an AI customer service platform serving more than 30,000 small and medium-sized businesses. The acquisition is expected to close in the 4th quarter of Salesforce’s fiscal year 2027, subject to customary regulatory approvals.
Agentforce Help Agent, the Agentforce Customer Service Portal and the pay-per-resolution pricing model will be generally available in July 2026.
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