Against the backdrop of shifting global technology needs, India continues to play a central role in the growth plans of multinational technology firms.
Cognizant, a global technology company, is expanding its operations across India, with a strong focus on tier-2 cities, as part of its strategy to leverage the country’s large talent base. The announcement was made by Surya Gummadi, President of Americas at Cognizant, during the World Economic Forum Annual Meeting. He said India has long remained a core part of the company’s growth vision and strategy.
The company has recently added new locations to its operational footprint, including Visakhapatnam, Indore, and Gujarat’s Gift City. Gummadi said expansion into tier-2 cities is a key pillar of Cognizant’s approach. At the same time, the company is also scaling operations in major hubs such as Chennai, Hyderabad, Bengaluru, and Pune, based on client demand. “So, expansion in the major cities plus doubling down on the tier-two cities to talent into those cities is something that we do,” he said.
India also plays a crucial role in Cognizant’s artificial intelligence strategy. Gummadi noted that a majority of associates supporting clients with AI solutions are based in India, supported by the company’s production centres in the country.
“India has always been at the forefront of navigating technology shift and education in the country has already been pivoted or adjusted to this AI era,” he said.
On hiring, Gummadi said Cognizant continues to recruit a large number of fresh graduates from Indian colleges, alongside hiring in the US. He pointed to changes in the education system aligned with AI skills, adding that the company is now receiving what he described as “partially ready talent.” He also highlighted that Cognizant’s Global Capability Centers business remains a key part of its overall strategy.
Cognizant’s GCC model follows a four-pronged approach. The company supports clients in setting up greenfield GCCs, jointly operating them, or following a build, operate, and transfer model. It also works with existing GCCs to help scale their operations. In addition, Cognizant offers modular services such as network infrastructure, real estate support, talent training, and recruitment for clients that do not require full-scale services.
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