The Telangana Cyber Security Bureau (TGCSB) has asked cybercrime victims who have received an SMS or notification from the Ministry of Home Affairs (MHA) about an earmarked refund to submit their claims only through the Money Restoration Module (MRM) on the National Cybercrime Reporting Portal.
According to the Bureau, the Money Restoration Module has been introduced to simplify the process of restoring money lost in cyber fraud cases after verification by law enforcement agencies and banks.
To submit a refund request, victims must log in to the National Cybercrime Reporting Portal using the mobile number linked to their cybercrime complaint. They must complete OTP verification, select the eligible complaint and earmarked bank account, upload PAN details where required, review the refund information and submit the request.
The TGCSB has advised citizens to follow only the official refund process communicated by the Ministry of Home Affairs. It also warned people not to share OTPs, passwords, banking details or personal information with anyone claiming they can speed up the refund process.
The Bureau further clarified that no fee is charged for submitting a refund request through the Money Restoration Module.
For assistance or clarification, citizens can contact the TGCSB help desk at 8712665600 between 8 a.m. and 8 p.m. They can also visit their jurisdictional police station or contact the investigating officer handling their cybercrime complaint for support.
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