Microsoft apologises for global outage affecting millions of customers

Technology giant Microsoft has apologised for a major global service outage that disrupted millions of customers and business partners across several countries. The company has said that services are gradually recovering and stability is being restored across affected regions. In a social media post yesterday, Microsoft expressed regret over the disruption, acknowledging the trust customers place in its services and assuring them that the company takes its responsibility seriously.

Microsoft clarified that the outage was caused by a technical issue and was not related to a cyberattack or artificial intelligence agents. According to the company, the disruption originated from a problem during an earlier network capacity upgrade, which surfaced following a subsequent network change. Microsoft said it had addressed the underlying technical issue and was working to restore services across all affected regions. The company also announced that it will release a detailed report on the incident after completing its investigation.

The outage, which began on Thursday night, was linked to server health-check failures that made several affected servers unavailable. The disruption affected businesses, airlines and government operations across several countries, interrupting access to widely used Microsoft services, including Outlook, Teams and its artificial intelligence assistant Copilot.