ServiceNow has appointed Cheryl Sanclemente as its new Chief Communications Officer (CCO), bringing in an experienced communications leader as the enterprise software company expands its focus on artificial intelligence and enterprise technology.
Sanclemente has approximately 20 years of experience across corporate communications, public relations, marketing and strategic communications. Her work has focused on shaping corporate messaging, building stakeholder trust and supporting organisational change across the technology and financial services sectors.
In her new role, she will lead ServiceNow’s communications function as the company advances its enterprise software and AI ambitions. Her appointment comes as AI reshapes enterprise technology and increases the importance of corporate reputation, strategic messaging and trust among customers, employees and other stakeholders.
Before joining ServiceNow, Sanclemente worked in Corporate Communications at Google during 2026. She previously served as Chief Communications Officer at Lattice before taking on the expanded role of Chief Marketing and Communications Officer, with leadership responsibilities across communications and marketing.
Earlier, she was Vice President, Corporate Communications at C3 AI. She also spent more than 8 years at Salesforce, where she held several communications leadership positions, eventually becoming Vice President, Public Relations.
At Salesforce, she led communications covering corporate social responsibility, equality, financial results, employee success, sustainability and the company’s global presence.
Her earlier career includes corporate communications and marketing roles at Franklin Templeton Investments, W. P. Carey and First Eagle Investment Management.
Alongside her corporate career, Sanclemente serves on the board of The Plank Center for Leadership in Public Relations. She is also associated with the Executive Leadership Council at Raphael House of San Francisco.
Her experience in corporate storytelling, reputation management and technology communications will support ServiceNow as it continues to develop its enterprise AI and digital transformation capabilities.
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