Reporting directly to President and CEO Louis Torchio, Chad will lead the bank’s information technology strategy and operations as part of the executive leadership team.
In his new role, Chad will oversee technology initiatives aimed at supporting business priorities, improving operational efficiency, and enhancing customer and employee experiences across the bank’s network.
Chad brings more than 25 years of technology leadership experience. Most recently, he served as CIO for Shared Services Operations at Wells Fargo, where he developed a Know Your Customer (KYC) platform and implemented AI agents to improve operational efficiency. Earlier in his career, he held leadership positions at JP Morgan Chase and PNC, leading major transformations across core banking systems, digital channels, and AI platforms.
“Chad brings deep experience in technology leadership and a strong understanding of how technology supports growth, innovation and risk management in financial services,” said Louis Torchio, President and CEO, Northwest Bank. “His leadership will be instrumental as we continue to invest in systems and capabilities that support our ongoing transformation and growth.”
“I’m looking forward to working with the team at Northwest Bank to enhance the technology foundation that supports our customers, associates and communities,” said Chad Ballard, Chief Information Officer, Northwest Bank. “Technology plays a critical role in how a bank operates every day. I’m excited to help advance secure, scalable initiatives to support the bank’s current momentum and meet our customers’ current and future needs.”
Chad holds a Bachelor of Science degree in management from the University of Alabama at Birmingham. Based in Columbus, Ohio, he will work closely with teams across Northwest Bank to modernize technology platforms and support the company’s continued growth.
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