In his new role, Suman will lead AI-driven transformation, digital commerce, and direct-to-customer initiatives aimed at reshaping the future of automotive retail. His focus will be on strengthening digital capabilities and enhancing customer experiences across channels.
Previously, Suman served as General Manager – Artificial Intelligence and Retail Transformation, where he led efforts to digitally transform the retail experience. His work enabled seamless offline-to-online customer journeys and strengthened data-driven capabilities, using AI to improve customer engagement and business outcomes.
Earlier, as General Manager – Data Analytics and Retail of the Future, he played a key role in building data infrastructure, analytics platforms, and commercialization strategies through actionable insights. His contributions supported data democratization and next-generation retail models within the organization.
Suman also led SAP ERP transformation initiatives across multiple global markets, building a strong digital foundation across 15+ countries. He introduced API-driven architecture and integrated advanced technologies such as AI and blockchain into enterprise systems.
Before his tenure with Mercedes-Benz / Daimler, he worked at Unilever as Project Manager – IT Finance, leading regional transformation projects across 50+ countries. He also held consulting roles at Mindtree and earlier worked with Tata Motors, gaining experience in manufacturing, supply chain, and operations.
Suman holds an MBA in General Management from XLRI Jamshedpur, supporting his expertise in digital transformation, AI, and enterprise technology.
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