Electricity consumers in Telangana can now access key services directly through WhatsApp, following the launch of a dedicated chatbot by the Southern Power Distribution Company of Telangana Limited (TGSPDCL). The initiative is aimed at improving digital access and enhancing customer convenience.
Chairman and Managing Director Musharraf Faruqui, IAS, described the move as a significant step towards digital governance. He said the platform leverages modern technology to make electricity services more efficient, accessible and user-friendly.
With the new system, consumers can save the official number 8712441912 on their mobile phones and send a “Hi” message on WhatsApp to begin using the service.
The chatbot enables users to:
- Register electricity complaints
- Check billing details
- Receive updates on power supply status
- Access other consumer-related services
The company said the platform is designed to provide quick responses and reduce the need for physical visits or long calls to customer care centres.
Officials added that the WhatsApp-based service ensures 24/7 access, allowing consumers to obtain electricity-related information anytime and from anywhere. The initiative forms part of TGSPDCL’s broader strategy to modernise service delivery and improve customer satisfaction through digital solutions.
TGSPDCL has advised consumers to save the official WhatsApp number to access services in a secure and simplified manner. The company emphasised that the chatbot is an official and safe channel for electricity-related support.
The rollout marks another step in the utility’s efforts to strengthen digital engagement and streamline service processes across its network.
Also read: Viksit Workforce for a Viksit Bharat
Do Follow: The Mainstream LinkedIn | The Mainstream Facebook | The Mainstream Youtube | The Mainstream Twitter
About us:
The Mainstream is a premier platform delivering the latest updates and informed perspectives across the technology business and cyber landscape. Built on research-driven, thought leadership and original intellectual property, The Mainstream also curates summits & conferences that convene decision makers to explore how technology reshapes industries and leadership. With a growing presence in India and globally across the Middle East, Africa, ASEAN, the USA, the UK and Australia, The Mainstream carries a vision to bring the latest happenings and insights to 8.2 billion people and to place technology at the centre of conversation for leaders navigating the future.
