Wishing Ms. Betsy Mercado greater responsibilities and exciting challenges in this impressive new chapter!
Jersey Mike’s Subs, a leading franchisor of fast-casual sandwich shops known for its fresh sliced and grilled subs, has appointed Betsy Mercado as its first Chief People Officer, effective immediately.
In her new role, Mercado will lead the company’s comprehensive people strategies to support growth and reinforce its people-first culture. She will oversee leadership development, compliance, and the overall team member experience while driving initiatives to build high-performance teams, enhance organizational capability, and maintain the brand’s distinctive culture as it expands.
“Betsy brings an exceptional combination of franchise expertise, strategic vision, and a genuine passion for developing people,” said the Chief Executive Officer of Jersey Mike’s. “Her background in franchise operations and proven success in building world-class HR departments make her the ideal leader to advance our people-first culture. As we continue our rapid expansion, her leadership will be instrumental in strengthening and supporting our team members and ensuring we preserve the authentic Jersey Mike’s culture as we scale nationally and globally.”
Mercado brings over twenty years of human resources leadership experience across the restaurant and franchise industries. Most recently, she served as Chief People Officer at Flynn Group, the world’s largest franchise operator, overseeing HR operations for a team of one hundred supporting more than 2,700 restaurants and fitness clubs nationwide. In that role, she led people strategies covering talent acquisition, leadership development, culture initiatives, total rewards, HR technology, and compliance. Prior to Flynn Group, Mercado was Vice President of Human Resources for The Palm Restaurants, where she managed employee relations, talent management, and compensation and benefits.
“Jersey Mike’s has established itself as a brand that truly cares about its people and communities,” said Mercado. “I am energized to build on that legacy, strengthening the foundation already in place while shaping the future of people development at the company. My goal is to enhance an environment where every team member can grow, contribute meaningfully, and take pride in being part of the Jersey Mike’s story as it enters this next chapter of growth.”
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