Domino’s India faced a major data leak in April 2021 that exposed about 180 million order records. The leaked information included customer names, addresses, contact numbers, email addresses and order histories.
The parent company Jubilant FoodWorks confirmed through an official statement that no financial or payment information was affected. Domino’s India does not store any customer credit card or financial details.
This incident drew attention because of its scale and the sensitivity of the exposed data. It raised concerns about customer trust, brand reputation and compliance with India’s cybersecurity requirements.
Experts identified several reasons behind the breach. The protection of personal data was not strong enough. There were weaknesses in monitoring and response processes which delayed the detection. Dependence on third party digital systems also increased the risk and expanded the entry points for attackers.
Cybersecurity leaders can learn important lessons from this incident. Strengthening data security must be a priority. This includes better encryption and strict access control for sensitive information. Regular cybersecurity audits can help ensure that personal data is managed securely.
Organisations also need faster detection and response systems. Advanced tools should be used to alert teams in real time. Clear incident response plans must be in place to manage breaches that involve personal data.
Third party risk needs structured oversight. Cybersecurity standards of all external vendors should be reviewed regularly. Contracts should include strong compliance requirements and clear procedures for reporting security issues.
Communication after a breach is equally important. Transparent updates and timely information can help reduce damage to trust. Customers must feel assured that corrective steps are being taken.
For Indian organisations, aligning with CERT In guidelines and expected digital protection laws is essential. Regular staff training on data protection and continuous testing of breach response plans will improve readiness.
The Domino’s India case highlights the need for stronger cybersecurity as businesses continue to rely heavily on digital operations. It shows why CISOs must remain proactive to protect personal data and manage emerging cyber risks.
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