Kyndryl (NYSE: KD), a leading provider of mission-critical enterprise technology services, today launched the Aviation Industry Cloud Solution, an agentic AI-powered solution designed to help airlines modernize operations, unlock the value of data, and deliver next-generation customer and workforce experiences. The new solution also supports the broader travel ecosystem, such as travel agencies, tourism departments, and cruise lines, to implement technology advancements and deliver more integrated end-to-end customer offerings.
Designed to run on the Google Cloud, the solution combines Kyndryl’s expertise and industry-focused tools to provide airlines with secure access to data and insights that will enable them to streamline operations, elevate customer engagement, and continuously innovate to stay competitive.
“Our new AI-powered solution will enable airlines to deliver personalized experiences to travelers and enhance flight operations,” said Azi Handley, Vice President of Global Strategic Alliances at Kyndryl. “The combination of Kyndryl’s Agentic AI expertise, as well as Google Cloud data and analytics, will help airlines modernize their core systems, reimagine customer engagement, and accelerate digital transformation.”
Kyndryl’s Aviation Industry Cloud Solution provides a powerful foundation that turns travel data into real-time insights, streamlines operations, and creates more personalized customer experiences. It connects core business systems—from finance and human resources to reservations and retail—so airlines can increase efficiencies across their entire operation. With built-in tools that speed deployment and lower risk, Kyndryl helps airlines open new channels for growth while modernizing critical systems to stay reliable and competitive.
“I see many companies investing in digital transformation and exploring how AI can reshape their businesses,” said Sérgio Ribeiro, Digital & Technology Services Senior Director, TAP Air Portugal. “At Kyndryl, I see a strong commitment to investing in people, partners, and technology — a combination I believe can support organizations on their AI journey.”
Kyndryl is leveraging hyperscaler products, services, and related data to create personalized digital offerings and services for aviation customers to unite their ecosystem spanning passengers, cargo shippers, maintenance engineers, travel agents, cruise lines, among others.
Kyndryl will also apply its enhanced Agentic AI Framework capabilities to provide airlines with a secure, scalable model to adopt and deploy intelligent AI agents. The Agentic AI Framework will support future industry-focused applications, including travel, business discovery, and new customer-facing digital experiences. By enabling airlines to use agentic AI to modernize mission-critical systems, Kyndryl is helping the industry plan and build for long-term resilience and growth.
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