blackNgreen, one of India’s home-grown telecom solution providers, has unveiled “EVA,” an advanced voice-first AI product designed to deliver intelligent and personalised customer experiences at scale. The product, developed entirely in India with a cumulative investment of ₹40 crore, operates seamlessly in more than 95 languages and adapts in real time across enterprise platforms.
Rahul Gupta, Co-Founder of blackNgreen, said, “For over a decade, we’ve been at the forefront of digital innovation for telecom operators worldwide. We are applying that same pioneering DNA to AI, the most transformative technology of our time. This isn’t just about a new product, it is about leading the AI revolution in customer experience, ensuring every brand, in every language, can build meaningful, personalised relationships at scale with their customers. We’re quite excited about the way the products have evolved and the early encouraging response.”
Karthik Shankar, Co-Founder of blackNgreen, added, “We believed in the value so much that Rahul and I invested our personal funds on top to ensure there are no stones left unturned in our quest to build the most advanced voice-first AI product that would shape the future of customer experience by making it more adaptive, predictive and above all, human.”
EVA introduces five interconnected avatars that redefine enterprise-customer engagement:
- EVA Customer Care – Transforms contact centres by enabling intelligent, human-like interactions, database integration, and omnichannel support. It reduces costs by up to 50 percent, improves satisfaction, and supports industries such as BFSI, FMCG, and Telecom.
- EVA Ask Me Anything – Brings AI to the most universal interface: a phone call. It allows users to ask questions ranging from daily help to specialised queries without requiring apps or digital literacy, bridging the digital divide.
- EVA Personal Assistant – A patent-pending AI tool for call management. It integrates with calendars to book meetings, blocks spam, and summarises missed calls on WhatsApp, addressing the global challenge of 600 billion spam calls annually.
- EVA Virtual Receptionist – A 24/7 AI-powered receptionist that manages, routes, and prioritises calls with integrations to over 70 CRMs and ticketing platforms, ensuring consistent handling of high call volumes.
- EVA Sales Agent – An AI-driven sales partner that engages customers using advanced analytics, lead qualification, and upselling capabilities to improve conversions and revenue while delivering a human-like experience.
With EVA, blackNgreen aims to position itself as a leader in AI-powered customer engagement, helping enterprises build smarter, scalable, and personalised interactions with their customers.
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