India’s Global Capability Centers (GCCs) are entering a new phase of transformation, powered by Generative AI and the emerging force of Agentic AI. These advanced technologies are pushing GCCs beyond traditional roles, turning them into intelligent value centers that operate with creativity, autonomy, and strategic impact.
Until now, GCCs mainly focused on automation and analytics. But the next wave is all about systems that can think, act, and adapt on their own. Generative AI creates original content like text, code, and visuals at an unprecedented pace, while Agentic AI enables autonomous agents that set goals, plan tasks, and learn in real-time without human supervision.
This powerful combination is driving change across critical business areas. In document processing, Agentic AI agents are now extracting insights from thousands of pages within hours. With retrieval-augmented generation, employees get instant access to answers across complex data sets.
In customer experience, AI chat agents with memory and sentiment awareness are solving queries faster and more accurately, reducing resolution times by up to 40 percent. In tech and operations, GenAI helps generate code and fix bugs quickly, while agentic bots monitor infrastructure and respond to issues automatically.
The finance sector is seeing smarter risk management and fraud detection through AI-powered forecasting and compliance tracking. Human resources is also evolving, with AI copilots personalizing learning paths and automating recruitment and engagement processes.
While large tech firms offer scale, they may lack the speed and depth required for tailored AI solutions. Boutique firms like Sash.AI bring agility and specialization, delivering custom-built AI agents tuned to each company’s unique needs. They focus on speed without sacrificing depth, designing AI systems with business context and ensuring smooth integration through human-centered change management.
This marks a shift from GCCs as support units to becoming strategic cognitive centers. The rise of what is now being called the Agentic Enterprise shows how agentic AI is no longer just assisting tasks but independently driving them. For India’s GCCs, this is a moment to lead the future of enterprise transformation.
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