Strengthening its long-term presence in India, Nestlé Business Solutions (NBS), the shared services arm of the Nestlé Group, has chosen Hyderabad as the location for its new Global Capability Center (GCC). The move expands the company’s global business services network while reinforcing India’s position as a key talent and technology hub.
The new centre will operate under Nestlé Business Services India Private Limited, a wholly owned subsidiary of the Nestlé Group, in partnership with Genpact. The technology services company will support the GCC with expertise in process intelligence, data, artificial intelligence and automation to help simplify, standardise and scale Nestlé’s business services across global markets.
“NBS Hyderabad represents a positive next chapter in our growth journey. As we build stronger capabilities in a market like India, our people, partners and vendors will remain central to this journey,” said Luca Fichera, Head of Nestlé Business Solutions.
The Hyderabad GCC will combine domain expertise, process intelligence, AI, automation and digital operations to improve performance, resilience and consistency across Nestlé’s global operations. The company said the facility will play an important role in building future-ready capabilities while expanding services delivered through its global business network.
Fichera said the investment reflects Nestlé’s confidence in India’s skilled workforce and its vision to create a more agile, scalable and technology-enabled services network. He added that Hyderabad was selected for its strong technology ecosystem, modern infrastructure and growing reputation as one of India’s leading GCC destinations.
Highlighting the partnership, Tarun Chopra, Global CPG Business Leader at Genpact, said, “This partnership reflects how leading global enterprises are reimagining business services as technology-enabled, data-driven operations. By combining Nestlé’s global scale with Genpact’s process intelligence and expertise in data, AI and automation, NBS Hyderabad can become a center designed to drive consistency, agility, and measurable business impact.”
Nestlé said the new GCC will support broader global operations while further strengthening India’s role as a strategic talent and capability hub within the group’s worldwide network.
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