Coforge has deployed ServiceNow’s AI-powered HR platform across its global workforce, as the company accelerates its internal digital transformation and AI-led growth strategy.
The rollout covers over 35,000 employees and is designed to standardise and automate HR processes using generative AI, self-service workflows, and data-driven insights. The move reflects a broader trend where IT firms deploy partner technologies internally to improve efficiency and demonstrate capabilities to clients.
The GenAI-enabled HR Service Delivery (HRSD) platform brings together key HR functions such as onboarding, background verification, learning, and performance management into a single system. Coforge has also introduced AI agents to support predictive onboarding, personalised learning journeys, and automated goal-setting, along with real-time analytics for HR leaders.
Ashish Kumar, SVP – Cloud Business at Coforge, said the initiative highlights a shift in how enterprises manage employee experience at scale. “ServiceNow is not just a platform we implement for customers, but one we use internally to run and scale our own enterprise,” he said, adding that the approach can be extended to global clients managing complex operations.
The platform is expected to reduce manual work, improve turnaround times, and offer employees a unified interface for HR, IT, workplace, and legal services. It also provides leadership with better visibility into service metrics and workforce trends, enabling more proactive decisions.
For ServiceNow, the deployment reflects growing adoption within India’s IT services ecosystem, where companies are increasingly using its AI-led workflow solutions internally. Adrian Johnston, President APAC Sales at ServiceNow, said the implementation sets “a new benchmark” for AI-driven employee experience.
The initiative is part of Coforge’s broader strategy to position itself as an AI-first, domain-focused services firm. The company has been increasing investments in cloud, data, and automation, while strengthening its focus on sectors like banking, insurance, and travel.
Coforge has also expanded partnerships with hyperscalers and enterprise software providers to drive AI-led transformation deals. It continues to scale its product engineering-led delivery model and has seen steady deal momentum in its BFS and travel segments, despite macro challenges in parts of Europe and North America.
With 33 delivery centres across 25 countries, Coforge is using such internal deployments as proof points to support large deals, build a standardised operating model, and sustain growth with strong execution discipline.
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