Ms. Abi steps into this position after serving as Head of North America GBS, bringing strong experience across operating model design, process excellence, large-scale transformation, digital strategy and global service delivery.
During her tenure at Kraft Heinz, Abi previously led North America GBS, where she oversaw operations, service delivery, process leadership, process excellence, continuous improvement and innovation initiatives. In her new role as Head of GBS Strategy and Transformation, she will focus on shaping and driving strategic priorities and transformation initiatives across the GBS organization.
Before joining Kraft Heinz, Abi worked as an Independent Executive in a part-time remote role. During this period, she focused on areas such as digital strategy, business strategy, return on investment, global delivery models, organizational design, people development and artificial intelligence.
Earlier in her career, she served at Warner Music Group as Vice President, Global Process and Digital Transformation. In this position, she led enterprise-wide transformation programs covering both process improvement and digital transformation initiatives.
Prior to that, Abi held the role of Senior Director – Enterprise Transformation, Organization and Operating Model Design at S&P Global Ratings. Her work there focused on organization design and operating model development aligned with broader enterprise transformation goals.
Her earlier experience also includes leadership positions at several global organizations. At Genpact, she served as Vice President – Global Technology and earlier as Assistant Vice President – Business Transformation and Change Management. She also worked at Bristol-Myers Squibb as Director, Operational Excellence Network.
Additionally, she held roles at Accenture as Accenture Credit Services – North America Operational Excellence Leader and at GE as Manager, Operations and Quality. These roles helped build her foundation in operational excellence, transformation leadership and cross-functional business management.
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