Slack has spent the past year upgrading its enterprise communication and collaboration platform with agentic artificial intelligence capabilities. The Salesforce-owned company first outlined this shift in October 2025, when it announced plans to turn Slack into a personal AI agent powered by a conversational interface. The idea was to enable users to access their entire conversational data by simply asking a question. That experience, built into the new Slackbot, is now generally available.
In a press release, the company said the agentic AI-powered Slackbot will be rolled out to Business+ and Enterprise+ subscribers through a phased launch starting January 13. The rollout will continue through January and February, meaning availability may vary by region.
Slackbot has been part of the platform since its launch in 2014, but until now it functioned as a basic chatbot. The latest upgrade transforms it into a personal agent that draws intelligence from an organisation’s conversational data. This includes personal chats as well as channels and groups that an employee has access to, a capability first revealed in October 2025.
Powered by the Agentforce 360 platform and undisclosed AI models, the new Slackbot can answer questions, organise work, create content, schedule meetings, and take action. The company said responses are grounded in existing conversational data, making them context-aware and accurate. Users do not need to upload documents or repeat information already available within Slack. The chatbot can also connect with Salesforce data and third-party tools for organisations that use these platforms to store enterprise information.
A Slack spokesperson told a technology publication that Slackbot can integrate with third-party tools and data hubs using enterprise search and real-time application programming interfaces. “At launch, Slackbot will connect to enterprise search connectors like Google Drive, OneDrive/SharePoint, Confluence Cloud, Jira Cloud, Box, Microsoft Teams, Asana, GitHub and Dropbox,” the spokesperson said.
The company also clarified that it “does not train or fine-tune its AI models on customer data. Slackbot uses retrieval-augmented generation to access only the information needed for a specific request, at the moment it’s made, and customer data is never used to train large language models.”
Several companies, including Beast Industries, reMarkable, Xero, Mercari, Engine, and Slalom, are already using the agentic Slackbot. Salesforce is also deploying the AI-powered assistant internally.
Also read: Viksit Workforce for a Viksit Bharat
Do Follow: The Mainstream formerly known as CIO News LinkedIn Account | The Mainstream formerly known as CIO News Facebook | The Mainstream formerly known as CIO News Youtube | The Mainstream formerly known as CIO News Twitter
About us:
The Mainstream is a premier platform delivering the latest updates and informed perspectives across the technology business and cyber landscape. Built on research-driven, thought leadership and original intellectual property, The Mainstream also curates summits & conferences that convene decision makers to explore how technology reshapes industries and leadership. With a growing presence in India and globally across the Middle East, Africa, ASEAN, the USA, the UK and Australia, The Mainstream carries a vision to bring the latest happenings and insights to 8.2 billion people and to place technology at the centre of conversation for leaders navigating the future.
