Customer feedback has helped Vodafone Idea secure a key digital milestone, with the telecom operator claiming the top position among peers on Google’s business listings platform.
Vodafone Idea said on January 7, 2026, that it has emerged as the highest-rated telecom brand on Google Business Profile. The company shared the update through its official customer support handle on X, ViCustomerCare.
In its post, the company credited customers for the recognition, noting that consistent feedback and reviews played a central role in achieving the top rating. Vodafone Idea added that the acknowledgment reinforces its commitment to maintaining high service standards.
“Thanks to you, Vi is now the highest-rated telecom brand on Google Business Profile. Your feedback motivates us to continue upholding the highest service standards,” ViCustomerCare posted on X.
The update was later reshared by the Vodafone Idea’s official news handle, Vi_News.
Google Business Profile ratings are derived from customer reviews and feedback shared across Google Search and Google Maps. These ratings reflect user experiences with a brand’s services, customer support, and overall engagement.
Google Business Profile is a free tool offered by Google that allows businesses to manage how they appear on Google Search and Google Maps. It displays essential information such as business name, location, contact details, and customer reviews when users search for a brand or nearby services.
“Turn people who find you on Google Search and Maps into new customers with a free Business Profile for your storefront or service area,” Google says on its Google Business Profile page.
Vodafone Idea’s announcement highlights the growing importance of digital platforms and customer-led ratings in shaping brand perception, especially in highly competitive sectors such as telecommunications.
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