In a dramatic twist within India’s tech and food delivery landscape, Zomato, the digital behemoth soon to be known as Eternal, finds itself at a crossroads. The winds of change have swept through the corridors of its leadership and workforce alike, with a key resignation and mass layoffs signaling a deeper organisational metamorphosis.
Rinshul Chandra, the Chief Operating Officer (COO) of Zomato’s food delivery arm, officially stepped down on 5 April 2025. His decision, according to a regulatory filing, stems from a desire to “pursue new opportunities and passions.” In a personal letter addressed to founder and CEO Deepinder Goyal, Chandra expressed that the move reflects shifting personal and professional aspirations. His departure comes at a time when Zomato is reshaping not just its structure but its soul.
Just weeks before Chandra’s exit, nearly 600 employees were let go—many of them part of the Zomato Associate Accelerator Programme (ZAAP), a talent upliftment initiative that aimed to reskill and redistribute internal teams. These roles, primarily within customer support at the Gurugram and Hyderabad hubs, were made redundant as the company doubled down on automation.
Zomato’s AI-driven support engine, Nugget, now oversees over 15 million customer queries each month, drastically reducing the dependency on human agents. But this progress comes at a human cost, and the wave of layoffs has underscored the tension between tech-driven efficiency and job security.
The larger backdrop to these shifts is Zomato’s impending rebranding. On 9 April 2025, the company will formally transition to “Eternal Limited,” a name that mirrors its aspirations beyond food delivery. While the legal entity changes, CEO Deepinder Goyal assures users that the beloved Zomato app and brand will remain untouched. The new identity aims to capture the company’s growing footprint across hyperlocal services, logistics, and quick commerce, especially through its ambitious but loss-bearing vertical, Blinkit.
This moment is as symbolic as it is strategic. A company once synonymous with the convenience of food at your doorstep now seeks to evolve into a multifaceted service empire. But with leadership departures, internal tremors, and rapid technological adoption, the path forward appears both promising and precarious.
Zomato’s transformation into Eternal will demand more than a new name—it will need resilience, innovation, and trust. The world watches closely as this digital titan rewrites its own future.
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