Wipro Ltd, a prominent IT services firm, has introduced TelcoAI360, an AI-driven managed services platform designed to transform the telecom industry by improving operational efficiencies and lowering costs. This platform aims to empower Communication Service Providers (CSPs) to enhance customer experiences while optimizing workflows and boosting network performance.
Created in partnership with Wipro’s AI ecosystem and utilizing ServiceNow’s telecommunications solutions, TelcoAI360 is specifically crafted to assist telecom operators in scaling their technology infrastructure effortlessly. By merging AI-driven tools with Wipro’s industry knowledge, the platform improves automation, resource management, and service reliability, ultimately reducing operational expenses for CSPs.
TelcoAI360 offers a cohesive framework that integrates various telecom technologies, ensuring smooth compatibility with existing systems. Its intelligent automation, real-time monitoring, and predictive maintenance features are designed to enhance network reliability and prevent service interruptions. Furthermore, AI-driven security measures provide real-time threat detection and fraud prevention, strengthening data protection for telecom providers.
The platform includes a variety of features tailored to meet the unique requirements of telecom operators, such as:
– Customizable Customer Portals: Delivering a personalized user experience while providing insights into network performance.
– Standardized APIs: Improving interoperability among different systems and ensuring adherence to industry standards.
– Multi-Cloud Compatibility: Enabling CSPs to flexibly scale their infrastructure according to demand.
– End-to-End Lifecycle Management: Covering product and service planning, deployment, ongoing management, and eventual retirement.
– Accelerated Market Readiness: Facilitating quicker launches of new products and services, thereby boosting revenue potential.
Lalit Kashyap, Sector Head – Communications, Media, and Networks at Wipro, highlighted the transformative impact of TelcoAI360, stating, “The launch of TelcoAI360 marks a significant milestone in our commitment to empowering telcos with future-ready network management solutions. Leveraging our AI-powered platforms and deep domain expertise, we are delivering an industry-first solution that redefines telecom operations with automation, security, and AI at scale.”
Rohit Batra, General Manager and Vice President for Manufacturing, Telecommunications, Media, and Technology at ServiceNow, emphasized the collaborative innovation behind TelcoAI360. He noted, “ServiceNow and Wipro have been collaborating to deliver on the shared commitment of building innovative, AI-enabled solutions that empower businesses to thrive in the digital age. Integrating ServiceNow’s Telecommunications industry solutions suite to bolster TelcoAI360 aims to break down silos across the value chain and improve decision-making with end-to-end service visibility and real-time network insights for telcos.”
The introduction of TelcoAI360 is anticipated to enhance efficiency in telecom operations, solidifying Wipro’s role as a leading innovator in AI-based solutions for the sector. At the same time, Wipro’s shares showed a favorable market response, ending at ₹284.70 on the BSE, which represents a 1.73% rise.
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