WeTransfer has confirmed that it does not use user-uploaded files to train artificial intelligence models, following strong criticism from users on social media over a recent update to its terms of service.
Many users, especially from the creative industry, raised concerns that the revised terms could allow the company to use their data for AI training or even share it with third parties. In response, WeTransfer clarified that it does not use machine learning or any AI tools to process shared content, nor does it sell any data to external parties.
A spokesperson stated, “We don’t use machine learning or any form of AI to process content shared via WeTransfer, nor do we sell content or data to any third parties.” The company has now updated its terms to make the language clearer and prevent further confusion.
Originally, the clause was added to cover the use of AI for internal purposes, such as improving content moderation and detecting harmful material. The earlier version mentioned that content could be used to improve machine learning models and allowed WeTransfer to “reproduce, distribute, modify,” or “publicly display” uploaded files.
This caused many users to believe their data might be used for AI development. Following the backlash, WeTransfer revised the wording on Tuesday. The updated clause now says, “You hereby grant us a royalty-free license to use your Content for the purposes of operating, developing, and improving the Service, all in accordance with our Privacy & Cookie Policy.” These changes will apply from August 8 for existing users
This incident follows a similar case involving Dropbox in December 2023, where the company had to clarify it was not using files to train AI, after public concern.
Experts say such incidents reflect growing mistrust of tech companies. A data protection lawyer pointed out that while AI needs large amounts of data, companies should not hide such usage in legal language. She added that users can often feel trapped when terms change suddenly, especially if they rely on the service.
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