ICICI Lombard has achieved a fully automated and seamless AWS multi-region disaster recovery switchover leveraging cloud native automation solution enabled by TCS.
Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) a global leader in IT services, consulting, and business solutions, has successfully enabled ICICI Lombard to achieve fully automated AWS multi-region Disaster Recovery (DR) switchover. This establishes ICICI Lombard as one of the first insurance companies in India to achieve fully automated multi-region resilience on the Amazon Web Services (AWS) Cloud.
The innovative DR solution—designed to ensure business continuity in the face of unexpected disruptions—leverages automation-first, infrastructure-as-code approach. It leverages AWS-native technologies to enable intelligent, automated failover for key systems with minimal downtime or manual effort. With TCS as its growth partner, ICICI Lombard has been operating on AWS Cloud since 2021. To strengthen business continuity and achieve geographical redundancy, TCS helped the insurer establish a robust, scalable and fully automated DR setup.
Girish Nayak, Chief – Technology and Health (Underwriting & Claims), ICICI Lombard, said, “With resilience at the core of our digital operating model, and TCS as our strategic technology partner, we’ve been able to transform our disaster recovery capabilities into a truly agile, automated and cloud-native setup. This not only enhances our readiness for unexpected infrastructure disruptions but also reinforces our commitment to uninterrupted service to our customers. I would like to thank and congratulate TCS for enabling this automated disaster recovery solution by leveraging their cloud expertise in the insurance domain.”
TCS brought on board its deep domain expertise in the insurance industry and used its contextual knowledge of ICICI Lombard’s systems to deliver a best-in-class DR solution. The automation solution was built using highly performant data driven serverless architecture designed for large scale orchestration. This implementation not only improves operational resilience and reduces recovery time but also sets a new industry benchmark for automated disaster recovery in the BFSI sector.
Ujjwal Mathur, President & Country Head – India Business, TCS, said, “This engagement highlights our commitment to helping clients achieve next-generation resilience through cloud-native innovation. This intelligent, automation-led DR solution sets a new benchmark for BFSI organizations by enabling seamless, fast and scalable disaster recovery with zero touch. We are proud to partner with ICICI Lombard to reimagine infrastructure resilience in this digital era.”
TCS has been ICICI Lombard’s strategic IT partner since 2006 and has been managing their datacenter operations since 2013. TCS has been instrumental in seamlessly migrating all the ICICI Lombard applications to public cloud in 2021 and has since been supporting the ICICI Lombard cloud environment. It is now modernizing the insurer’s systems – Project Orion – with TCS BaNCS™ Insurance being deployed as part of the program. TCS is a leading player in the BFSI sector, partnering with top banks, leading insurance firms, prominent capital market entities, major investment banks, and wealth management companies globally.
TCS BaNCS™ for Insurance is a comprehensive offering suite, supporting a range of insurance products and functions, including customer management, product definition, plan management, policy administration, claims management, insurance accounting and reinsurance, along with a digital suite that can be tailored based on persona, among several options.
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