Strengthening their long-standing alliance, Tata Consultancy Services and Zscaler have unveiled the TCS Workspace Experience Studio, built with Zscaler Digital Experience (ZDX). The AI-powered solution is designed to redefine enterprise digital workspaces by combining Zero Trust security, observability and AI-led experience analytics to create seamless, resilient and proactive work environments.
The new platform integrates TCS’ workspace transformation capabilities with ZDX, using Zscaler OneAPI to enable automation and integration of Zscaler services. TCS said the offering is aimed at the fast-growing digital workspace market, which is projected to exceed $160 billion by 2030, with an addressable opportunity of over $8 billion in the next 5 years. With the addition of advanced Digital Experience Monitoring (DEM), workplace observability and enhanced cybersecurity features, the studio strengthens TCS’ Human-Centric AI portfolio and supports what it described as “smarter, future-ready workspaces”.
According to the company, the solution has already been deployed for a leading Scottish multinational engineering firm, where it is expected to deliver a 25-30% boost in user productivity while improving digital experience. The platform includes auto-healing and auto-remediation capabilities that can detect and resolve issues across systems, applications and infrastructure, reducing downtime and manual intervention. A User Persona feature uses ZDX data to offer personalised insights and recommendations aimed at minimising user friction and improving operational efficiency.
“This collaboration between TCS and Zscaler represents a partnership dedicated to transforming the future of enterprise digital workspaces,” said Anthony Torsiello, SVP, Global Partner Ecosystems, Zscaler. Murali Menon, Global Head of ITIS Offerings and Engineering, Cloud Unit, TCS, said, “CIOs are prioritising the AI infusion to transform workspace experiences, fostering greater collaboration and accelerating innovation. Our strategic partnership with Zscaler is indicative of the ongoing customer shift from traditional service-level agreements to experience-level agreements.” He added, “Leveraging our strengths, TCS and Zscaler deliver enhanced user experiences and optimised application performance across diverse environments that combine TCS Workspace Experience Studio and Zscaler Digital Experience.”
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