Tata Communications has acquired a 51 per cent stake in Commotion Inc., a leading AI-native Enterprise SaaS platform operating in the US and India, according to a filing with the exchanges.
The acquisition aims to enhance Tata Communications’ customer interaction suite by integrating agentic AI and orchestration capabilities. This will allow the company to offer more intelligent, automated, and personalised solutions to its clients.
The deal, executed through Tata Communications (Netherlands) B.V., was completed on Monday. Valued at approximately ₹227 crore, it includes both the purchase of shares from existing investors and a fresh capital infusion into Commotion.
Commotion provides enterprises with AI solutions that enable real-time, personalised customer experiences. Its platform offers capabilities in Voice AI, Omnichannel CX Automation, and Autonomous Digital Agents, helping businesses automate complex processes, deliver engagement at scale, and drive innovation across customer-facing and internal functions.
For the year ended 31 December 2024, Commotion recorded revenue of $118,750. Tata Communications believes that the acquisition and integration of Commotion’s capabilities will accelerate its AI adoption and advance its goal of becoming an AI-first organisation. The move supports its ongoing efforts to help enterprises transition from AI experimentation to scalable, business-critical transformation.
A. S. Lakshminarayanan, MD and CEO of Tata Communications, said, “This acquisition marks a significant step in our journey to redefine customer experience in the AI era. With Commotion’s capabilities already integrated into Tata Communications Kaleyra, we are seeing phenomenal customer traction.”
Murali Swaminathan, CEO of Commotion Inc., added, “We are thrilled to announce this significant milestone in our journey. This isn’t just about capital. It’s about conviction, shared purpose, and the power of combining our innovation velocity with Tata Communications’ global reach, trusted brand, and digital expertise. Together, we will unlock AI’s full potential in many industry sectors, building solutions that scale responsibly and transform the way the world works. The future isn’t just coming, it’s here, and it’s global.”
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