In a strategic leap toward fortified tech leadership and secure scalability, Sprinklr, the enterprise software innovator known for transforming customer experiences, has appointed Sanjay Macwan as its Chief Information Officer (CIO). This leadership shift took effect on Sunday, April 9, 2025, marking a new era for the company’s global IT and security operations.
Macwan brings with him a rich tapestry of over 30 years of expertise across some of the most influential names in technology and media. He previously held executive positions at Vonage Holdings Corp., where he served as CIO and CISO, and at NBCUniversal as SVP and CTO. His long tenure at AT&T in the Chief Technology Office further underscored his deep command of enterprise tech and secure digital innovation.
In his new role, Macwan will oversee Sprinklr’s IT infrastructure, enterprise security, data management, and analytics roadmap. The focus lies in amplifying operational resilience and unlocking deeper value for customers, aligning seamlessly with the company’s commitment to AI-driven capabilities and platform modernization.
“His proven track record and deep experience will be instrumental in strengthening the company’s security posture and supporting its long-term vision of making every customer experience extraordinary,” stated Rory Read, President and CEO of Sprinklr.
Macwan, expressing excitement about joining the Sprinklr journey, said he’s thrilled to support the company at a moment when “the vision for customer experience and the opportunity to scale securely and strategically” have never been more compelling.
Headquartered in New York City, Sprinklr powers over 1,900 enterprises worldwide, including a majority of Fortune 100 firms. With a strong Unified-CXM platform, the company leverages cutting-edge AI to deliver human-like engagement across modern communication channels.
Sprinklr continues to shine on the financial front, boasting a 72% gross profit margin and 8.7% revenue growth over the last year. Analysts note the stock appears undervalued, sparking potential investor interest. Sprinklr also maintains a current ratio of 1.65, with InvestingPro’s deep-dive research uncovering a dozen key insights into the firm’s performance and future growth.
The market has responded with a chorus of diverse views. While one firm reaffirmed a Market Outperform rating with a $17 target, another adjusted its lens to a Neutral rating with a $10.50 target, praising cost discipline. A third firm pushed its forecast to $9.00, citing robust 2026 margin guidance, while yet another upped it to $12.00, applauding Sprinklr’s earnings beat under new leadership.
As Sprinklr journeys through transformation, Macwan’s appointment could be the compass guiding its secure and innovative future.
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