Every Global Capability Center (GCC) eventually encounters a pivotal moment that influences its trajectory. Some centers flourish with timely actions, while others falter. Here’s a comparison of two centers—Center A and Center B—that experienced different results despite facing similar obstacles:
- Center A tackled increasing attrition and inadequate collaboration by implementing leadership development and realigning talent. The outcome: attrition fell below 10%, and leadership flourished.
- Center B, however, concentrated solely on reducing costs, leading to a heavy reliance on contractors, a disjointed leadership team, and limited growth over two years.
Critical Warning Signs Indicating Your GCC Requires Attention:
- Talent Challenges: Elevated attrition rates and hiring delays indicate gaps in leadership or growth. Remedy this by enhancing leadership and optimizing hiring processes.
- Excessive Contractor Use: Heavy reliance on contractors suggests an inability to attract permanent talent. Focus on hiring full-time employees and enhancing your talent appeal.
-
Ineffective Global Collaboration: Isolated GCCs struggle to deliver value. Encourage collaboration by including GCC leaders in global decision-making processes.
- Overemphasis on Cost-Cutting: A GCC fixated on saving costs risks becoming irrelevant. Shift the focus towards innovation, business value, and product impact.
- Ambiguous Success Metrics: Without clear metrics, assessing your GCC’s impact becomes challenging. Establish success criteria based on customer impact, revenue, and innovation.
Conclusion:
Timely and appropriate interventions can turn a struggling GCC into a catalyst for growth.
Also read: Viksit Workforce for a Viksit Bharat
Do Follow: The Mainstream formerly known as CIO News LinkedIn Account | The Mainstream formerly known as CIO News Facebook | The Mainstream formerly known as CIO News Youtube | The Mainstream formerly known as CIO News Twitter |The Mainstream formerly known as CIO News Whatsapp Channel | The Mainstream formerly known as CIO News Instagram
About us:
The Mainstream formerly known as CIO News is a premier platform dedicated to delivering latest news, updates, and insights from the tech industry. With its strong foundation of intellectual property and thought leadership, the platform is well-positioned to stay ahead of the curve and lead conversations about how technology shapes our world. From its early days as CIO News to its rebranding as The Mainstream on November 28, 2024, it has been expanding its global reach, targeting key markets in the Middle East & Africa, ASEAN, the USA, and the UK. The Mainstream is a vision to put technology at the center of every conversation, inspiring professionals and organizations to embrace the future of tech.
