Artificial intelligence is transforming the world of work at a fast pace, bringing both excitement and concerns about the future of employment. OpenAI CEO Sam Altman recently shared his views on which jobs are most at risk from AI-driven automation and which are secure because of their human qualities. Speaking on The Tucker Carlson Show, Altman said that many phone and computer-based customer support roles are likely to be replaced by AI, while professions that rely heavily on empathy, such as nursing, are much safer. The future of software engineers and programmers, however, remains uncertain as AI reshapes the demand for their skills.
Customer Support and Programming Roles
Altman said that routine customer support jobs, especially those carried out over phones and computers, will be among the first to be automated. He explained that AI can provide faster and more consistent responses than human workers, making these roles highly vulnerable. This view contrasts with a 2025 survey in which 81 per cent of customers still preferred speaking with a live human, though this preference could change as AI tools improve.
The impact of AI on programming roles, Altman noted, is more complex. On one hand, AI enables even non-programmers to create websites, apps, and games with simple instructions. On the other, some studies suggest that AI tools can occasionally slow down experienced developers. While the demand for software continues to grow, it is uncertain whether this will lead to more programming jobs or fewer in the coming years.
Nursing and Empathy-Driven Professions
Altman highlighted nursing as an example of a profession that is safe from automation. He explained that patients value the empathy, care, and human connection that nurses provide, which AI is unable to replicate. DeepMind CEO Demis Hassabis has also expressed similar views, saying that while AI can support doctors, the human side of nursing makes it irreplaceable.
Adapting to a Changing World
Altman’s comments underline the importance of preparing for the changes AI is bringing to industries and workplaces. Jobs that require creativity, empathy, and judgement are expected to remain secure, while routine and predictable tasks face increasing risks of automation. According to Altman, the future of work will not be about resisting AI but learning how to use it where it brings value, and recognising where human skills cannot be replaced.
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