Sam Altman, CEO of OpenAI, has expressed concern over the emotional dependence of youth on ChatGPT. According to Altman, who spoke at a Federal Reserve conference this week, a lot of people are using the AI chatbot for decisions in their lives that go far beyond simple usage. “People rely on ChatGPT too much,” Altman said. “There’s young people who say things like, ‘I can’t make any decision in my life without telling ChatGPT everything that’s going on. It knows me, it knows my friends. I’m gonna do whatever it says.’ That feels really bad to me.”
He warned that this type of over-reliance could be dangerous and described it as a “really common thing” among younger users.
Altman’s comments coincide with a larger public discussion concerning the appropriate level of confidence in artificial intelligence. The godfather of artificial intelligence, Geoffrey Hinton, recently acknowledged in a CBS interview that he frequently uses OpenAI’s GPT-4 model and “tends to believe what it says,” even when he knows better. Hinton has spent years cautioning about the risks of manipulation and disinformation that come with superintelligent AI. Yet, he confessed, “I still find myself trusting its answers more than I should.”
Although millions of people are using AI tools to help with writing, summarizing, and coding, these tools are not perfect. GPT-4 was unable to appropriately respond to a simple logic puzzle in Hinton’s own test. He is nonetheless drawn to its speed and ease in spite of this.
However, Altman’s cautions went beyond emotional reliance. He also expressed concern about the way cybercriminals are abusing AI, particularly in the banking industry. “AI is helping humans in incredible ways,” he said. “But not all of that help is in good faith.” In order to safeguard consumer funds from emerging risks like voice cloning and video deepfakes, Altman advised banks and other financial institutions to be “smarter than the smartest AI” during the same conference.
“A thing that terrifies me is that there are still some financial institutions that accept voiceprints as authentication,” he said. “That is a crazy thing to still be doing. AI has fully defeated most of the ways that people authenticate currently.”
AI-generated voice clones are now lifelike enough to nearly flawlessly mimic human speech, Altman said. Voice-based authentication may become meaningless as a result. He cautioned that video deepfakes, which most likely target facial recognition systems, will be the next major threat.
“I am very nervous that we have a significant, impending fraud crisis,” he added. “Right now, it’s a voice call. Soon, it’s going to be a FaceTime that’s indistinguishable from reality.”
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