In a world where change is the only constant, agility has become a necessity, not a luxury. This sentiment echoed powerfully at the recent Nasscom GCC Summit 2025, where a workshop led by a global consulting firm explored the theme “Blueprints and Curveballs: Building GCCs for the Known Unknowns.”
The phrase ‘known unknowns’ describes the unpredictable yet visible risks that haunt today’s global capability centers—regulatory shifts, volatile geopolitics, emerging technologies, and fragile supply chains. In a hyper-connected digital world shaped by constant transformation and a dynamic talent landscape, GCCs are evolving into the nerve center of global enterprises.
The session shed light on how high-performing GCCs are designing flexible and resilient frameworks, or ‘blueprints,’ prepared to withstand surprises. But no design, no matter how solid, is safe from curveballs—sudden disruptions that challenge even the best-laid plans. Resilience is no longer enough; foresight and nimbleness are critical.
Primary research involving senior GCC leaders revealed a series of pressing threats that were deeply analyzed during the session:
- Political and regulatory instability disrupting operations.
- Differences in global value priorities causing misalignment.
- Outdated structures slowing innovation.
- Rapid regulatory updates demanding continuous compliance.
- Skill shortages and leadership gaps hindering future readiness.
- Digital vulnerabilities threatening business continuity.
Participants voted on these risks, with ‘global value misalignment’ and ‘talent gaps’ topping the list as the most urgent challenges. This signaled a strong call for better workforce strategy and a clearer, unified purpose across geographies.
Polls taken during the event revealed that while some GCCs have crafted advanced risk strategies, many are still early in their journey. The variety in responses showed that no one-size-fits-all solution exists—customized, evolving blueprints are key.
The path forward calls for:
- Adaptive systems that shift quickly with change.
- Visionary leadership to drive transformation.
- A culture where innovation is a daily rhythm.
- Seamless teamwork across borders and functions.
- Commitment to lifelong learning and upskilling.
In summary, while the winds of uncertainty won’t stop blowing, GCCs that are bold, strategic, and agile will rise above the storm. The era of known unknowns has dawned. It is no longer about survival—it’s about learning to navigate and lead through the chaos.
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