In a major step towards improving emergency services, Punjab Police has integrated the National Highways Authority of India (NHAI) Helpline 1033 and the Cyber Crime Helpline 1930 with Dial 112, the state’s Unified Emergency Response System. With this upgrade, citizens can now report highway accidents, vehicle breakdowns, road hazards, financial frauds, and cybercrimes by simply calling 112.
The move aims to bring multiple critical services under one single-window platform, ensuring quicker and more convenient access. Earlier, people had to remember and dial different helpline numbers for different emergencies, which often caused delays. Until now, Dial 112 was primarily used for reporting crimes across the state.
Special Director General of Police (Law and Order) Arpit Shukla, who has been directly supervising the Dial 112 system, said, “Now, whether you are a road user in distress on a highway or a victim of cyber fraud, a single call to 112 is all it takes. Your case will be instantly transferred between systems for faster action, eliminating duplication and cutting delays.”
He explained that all highway distress calls made to either 112 or 1033 are now directly linked in real time to both police teams and NHAI, enabling faster response. Similarly, cybercrime victims can dial 112 or 1930, and their complaints will be immediately registered into the National Cybercrime Portal by specially trained cyber dispatchers stationed at the Dial 112 Control Room.
Calling Dial 112 the nerve centre of Punjab’s emergency services, Shukla said the platform now covers Police, Fire, Ambulance, Disaster Management, Highway Safety, and Cybercrime under one system.
He also highlighted that the service is supported by 257 Emergency Response Vehicles (ERVs) and 144 Sadak Surakhya Force (SSF) vehicles deployed across Punjab and on highways to ensure swift intervention. “Under the direct supervision of DGP Punjab Gaurav Yadav, we are committed to continuously strengthening Dial 112 with next-generation technology and integration. This step marks a major leap in enhancing citizen access to critical services and reducing response times, especially on highways and in cybercrime cases,” he said.
The Punjab Government has also given high priority to this initiative. It has sanctioned Rs 100 crore for the purchase of new ERVs and Rs 53 crore for building a dedicated Dial 112 headquarters, paving the way for one of the country’s most advanced and citizen-focused emergency response systems.
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