Prodapt, recognized by Gartner as a leader in Telecom-Native services and AI integration, has unveiled a new Agentic AI solution aimed at promoting autonomous operations for Telcos, in partnership with NVIDIA.
This solution utilizes the NVIDIA AI platform to create and implement Telco-trained AI Agents that can predict, analyze, reason, and simulate in order to address incidents that affect service quality and customer satisfaction.
Telcos are striving to enhance customer experiences while reducing costs, and AI Agents facilitate this by speeding up the transition from traditional BSS/OSS systems to more advanced solutions. Achieving this requires a flexible AI infrastructure, state-of-the-art GenAI platforms, and expertise in AI integration to support scalability as the industry moves past initial trials.
In line with its Practical AI strategy, Prodapt has developed a variety of AI Agents throughout the Telecom value chain, which are driven by NVIDIA NIM™ and NVIDIA NeMo™ microservices. These agents are capable of more than just basic tasks; they tackle complex problem statements to boost operational efficiency, enhance customer experience, increase revenue generation, modernize enterprises, and expedite the rollout of essential applications.
The initial Autonomous Agent concentrates on Network operations: The process of resolving telecom network issues is intricate – hindered by an outdated system and the lack of ability to predict problems or identify available field resources for last-mile service delivery. Prodapt’s approach integrates AI Agents throughout this process, utilizing them for predictive analytics, sending proactive alerts, locating the appropriate Network Engineer and assigning tasks, generating issue summaries, facilitating guided resolution strategies, and completing the loop post-resolution. Simulations indicate that this solution will allow Telcos to realize a 30% enhancement in resolution cycle time and improve resource utilization.
“Prodapt’s AO solution developed with NVIDIA AI Enterprise is compelling for two reasons: it combines AI agents and human expertise in the most ingenious way possible, and secondly, it future-proofs Telco networks, going from reactive to proactive operations by mainstreaming Agentic AI into the full lifecycle,” said Chris Penrose, Global Head of Business Development, Telecoms, at NVIDIA.
“AI integration is turning out to be the Number One priority for the Autonomous Operations vision. With a variety of ready to use AI Agents and infrastructure providers crowding a contested market, Telcos need a guiding hand to help them provision and operate the right solutions, operated by handpicked global AI talent. Prodapt delivers what is necessary to turn PoCs into impactful solutions through our Practical AI vision with NVIDIA,” Rajiv Papneja, CTO, Prodapt.
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