NatWest Group has announced a comprehensive five-year collaboration with Accenture and Amazon Web Services (AWS) aimed at accelerating its digital and artificial intelligence (AI) transformation. This strategic initiative is designed to deliver more personalized, efficient, and engaging experiences for the bank’s 20 million customers.
The partnership will focus on modernizing NatWest’s data, analytics, and AI capabilities, with the overarching goal of anticipating customer needs, streamlining internal processes, and improving operational performance across the entire bank. A core aspect of this transformation involves consolidating various data streams into a single, unified, AI-enabled platform in the cloud. This consolidation is expected to simplify operations, reduce complexity, and provide faster insights.
Paul Thwaite, CEO of NatWest Group, stated, “This collaboration with Accenture and AWS is key to helping us progress the transformation of NatWest as we become a simpler, more technology and data-driven bank. Our industry — and the expectations of our customers — are changing rapidly and we are building our capabilities in order to understand and serve their needs better and faster than ever before.”
Julie Sweet, Chair and CEO of Accenture, emphasized NatWest’s “bold vision to use the power of its data to seamlessly tie together its products, channels and customer touchpoints — a major step forward in making banking easier for its customers and providing them with more personalised experiences.”
Matt Garman, CEO of AWS, added, “Using AWS’s deep and extensive experience in financial services technology, NatWest is setting new standards in banking as a more agile, customer-focused bank. Their AI-enabled platform will deliver the agility, security, and reliability needed to deepen customer relationships and drive growth.”
This five-year deal underscores NatWest’s commitment to leveraging cutting-edge technology to maintain its competitive edge in the rapidly evolving financial services sector.
NatWest Group has announced a comprehensive five-year collaboration with Accenture and Amazon Web Services (AWS) aimed at accelerating its digital and artificial intelligence (AI) transformation. This strategic initiative is designed to deliver more personalized, efficient, and engaging experiences for the bank’s 20 million customers.
The partnership will focus on modernizing NatWest’s data, analytics, and AI capabilities, with the overarching goal of anticipating customer needs, streamlining internal processes, and improving operational performance across the entire bank. A core aspect of this transformation involves consolidating various data streams into a single, unified, AI-enabled platform in the cloud. This consolidation is expected to simplify operations, reduce complexity, and provide faster insights.
Paul Thwaite, CEO of NatWest Group, stated, “This collaboration with Accenture and AWS is key to helping us progress the transformation of NatWest as we become a simpler, more technology and data-driven bank. Our industry — and the expectations of our customers — are changing rapidly and we are building our capabilities in order to understand and serve their needs better and faster than ever before.”
Julie Sweet, Chair and CEO of Accenture, emphasized NatWest’s “bold vision to use the power of its data to seamlessly tie together its products, channels and customer touchpoints — a major step forward in making banking easier for its customers and providing them with more personalised experiences.”
Matt Garman, CEO of AWS, added, “Using AWS’s deep and extensive experience in financial services technology, NatWest is setting new standards in banking as a more agile, customer-focused bank. Their AI-enabled platform will deliver the agility, security, and reliability needed to deepen customer relationships and drive growth.”
This five-year deal underscores NatWest’s commitment to leveraging cutting-edge technology to maintain its competitive edge in the rapidly evolving financial services sector.
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