Global software company Microsoft will work with the Ministry of Labour and Employment to introduce artificial intelligence enabled chatbots that will guide workers through the process of registering on the e-Shram portal. The chatbots will also help workers create resumes so that they can find better job opportunities on the National Career Service portals, the company told a common news platform.
Anjali Rawat, deputy director general of employment at the Ministry of Labour and Employment, said that data from these portals can help the government frame a labour policy that matches workers’ skills with job opportunities in India and in other countries.
Microsoft said the initiative aims to bring the benefits of artificial intelligence to more than three hundred and ten million informal workers.
The e-Shram portal was launched in August 2021 to register the country’s estimated four hundred million informal workers after many of them lost their jobs due to the Covid related lockdowns. The portal runs on Microsoft Azure services and can process up to one hundred and seventy two thousand transactions each second. It has handled as many as eight million registrations in a single day, according to Microsoft.
The company added that “Registering on e-Shram, via phone or computer, has been made easier with the integration of Bhashini, the government’s AI powered language platform, which is also hosted on Microsoft Azure and provides real time translation in 22 local languages.”
Earlier on Tuesday, Microsoft said it would invest seventeen point five billion dollars between 2026 and 2029 in India to strengthen the country’s cloud and artificial intelligence infrastructure, skilling and ongoing operations. This investment is in addition to the three billion dollars the company announced in January this year.
On the same day, Microsoft also said it was doubling its commitment to artificial intelligence skills and training in India. The company will now provide training to twenty million people, up from the ten million target it set for January 2025.
In its blog, Microsoft said, “These programmes aren’t just about learning — they are creating real economic impact, having enabled over 125,000 individuals with jobs or entrepreneurial opportunities.”
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