Google, Amazon, and OpenAI, along with Microsoft, Meta, Adobe, LinkedIn, and Match Group, have signed the “Online Services Accord Against Scams.” The initiative focuses on improving coordination to detect and prevent fraud across digital platforms.
The agreement was signed ahead of the UN Global Fraud Summit in Austria. It aims to “set expectations for how signatories will work across online services to counter scammers” and to “drive a united industry response alongside governments, law enforcement, NGOs, and others working to combat fraud and scams.”
Under the pledge, companies will increase information sharing with industry partners and law enforcement agencies, especially regarding cross-border criminal networks. They will also exchange best practices through platforms such as the Global Anti-Scam Alliance and the Tech Against Scams Coalition.
Participating firms plan to introduce stronger security measures, including AI-based systems to detect fraud faster and enhanced safety features for users. They will also improve verification processes for financial transactions and provide clearer reporting channels for it incidents.
“We can’t solve this alone. We need others across the industry to unite in the effort to tackle scams more collectively,” said Karen Courington.
Nathaniel Gleicher noted that companies have previously collaborated during specific investigations, but this framework allows more consistent sharing of insights on evolving threats and effective defences.
Steven Masada added that the partnership will enable faster and more coordinated action to dismantle scam infrastructure and identify threat actors targeting users worldwide.
The agreement also calls on governments to formally “declare scam prevention a national priority.” However, the pledge is voluntary and does not include penalties for non-compliance.
With scams becoming more sophisticated due to AI, global losses have surged. According to the Federal Bureau of Investigation, consumers lost over $16 billion to it and cybercrime in 2024.
Scott Knapp highlighted that scammers often operate across multiple platforms, starting on social media and continuing through other services like dating apps.
The companies are expected to expand safety tools and deepen collaboration with policymakers and law enforcement to address organised fraud networks.
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