Jio Financial Services Ltd is aiming to become a leading financial services company by using technology to meet the changing needs of its customers, according to Chairman K V Kamath.
In his address to shareholders, veteran banker Kamath said, “We are committed to leveraging new technology as a force for good by simplifying financial services and expanding access.”
He highlighted the growing importance of advanced technologies in the financial sector and pointed to the potential of Agentic AI. This branch of artificial intelligence is capable of making autonomous decisions and taking independent actions. Kamath noted that Agentic AI can offer highly personalised financial advice, automate complex back-end operations and detect fraud with great accuracy. These capabilities can improve both efficiency and customer experience.
Speaking about its impact on India, Kamath said this technology could bring major improvements in financial access. He believes Agentic AI will allow financial services to reach more people through digital platforms that are easy to use and tailored to individual needs.
He added, “We can break down traditional barriers, making financial services more accessible and affordable to a wider population.”
Kamath also reminded stakeholders that financial services are built on trust. “Even as we harness the full potential of technology to make financial services more experiential and efficient, we must remain mindful of safeguarding customer data and privacy by making the necessary investments in cybersecurity measures,” he said.
In her message to shareholders, Isha M Ambani, Director of Jio Financial Services Ltd, spoke about the company’s progress. “This year, we declared our first dividend payout, reinforcing our Group philosophy of creating value for all stakeholders by focusing on sustainable growth and ensuring our investors benefit from the progress we make.”
Looking ahead, she said, “JFSL is well placed to play a pivotal role in India’s financial evolution. We will continue to listen closely to our customers, adapt with agility and build for a brighter future for all. And we will do this by staying true to our purpose: to serve with integrity, grow responsibly and deliver lasting value.”
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