India’s retail Global Capability Centres are emerging as critical engines of innovation for leading international retailers. These centres are now driving digital modernisation, advancing artificial intelligence adoption, and enabling faster and more accurate decision making across global retail networks.
Retail GCCs are becoming essential as brands move towards digital first store operations. They support real time analytics, improve collaboration across global teams, and shift from traditional support roles to becoming core innovation partners.
Several industry leaders are shaping this transformation.
Anand Tripathi at the Hy Vee GCC in Bengaluru leads a team of more than one hundred and eighty members focused on digital modernisation across commerce, supply chain, and operations. His team has also created an AI powered insights platform that strengthens productivity and delivery speed.
Andrea Zimmerman at Target in India heads more than five thousand five hundred members across technology, data, marketing, supply chain, and merchandising, building Target’s global retail capability ecosystem.
Ankur Mittal at Lowe’s India drives digital innovation and omnichannel transformation. He is also a member of a national GCC council and has been recognised among India’s top twenty five GCC leaders.
Arpana Chopra at Falabella leads technology and AI driven engineering and commerce technology transformation.
Balu Chaturvedula at Walmart Global Tech India manages scalable systems and enterprise operations supporting Walmart’s global supply chain and technology foundation.
Malahar Pinnelli at the 7 Eleven Global Solution Centre focuses on building and expanding the India GCC with strong digital transformation and global delivery capabilities.
Praveen M at the lululemon India Tech Hub established the company’s India GCC and leads product technology, data, and merchandise planning.
Rohit Kaila at Wayfair India leads technology and site operations backed by strong product engineering experience.
Sushant Bhushan at the Circle K GCC oversees complete GCC functions including finance, technology, digital, data, AI, and supply chain.
Vishal Dhingra at the Anko GCC supports technology, data, and analytics for large scale retail operations linked to major retail brands.
India’s retail GCC leaders are reshaping global retail by strengthening digital first operations, enabling AI driven insights, and supporting modern omnichannel retail experiences. Their work is positioning India as a strategic global hub for innovation led retail transformation.
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