In today’s fast-changing business world, India’s Global Capability Centres, better known as GCCs, are stepping far beyond their traditional roles. What were once considered just operational backbones are now becoming strategic engines powering global decision-making and leadership.
These centres have evolved into key pillars for multinational companies, guiding core innovations and enterprise transformation. A striking example is Ankur Mittal from Lowe’s. Starting his journey by leading operations in India, Mittal now serves as the global Chief Technology Officer, overseeing omnichannel technology, infrastructure, and architecture at scale. Likewise, Navneet Kapoor’s path from managing Maersk’s Indian shared services to becoming its global Chief Technology and Information Officer reveals how these Indian centres shape leaders for the global stage.
India currently houses more than 1700 GCCs, and that number is expected to touch 2200 by the year 2029. These are no longer just delivery hubs—they are digital powerhouses pushing the frontiers of artificial intelligence, enterprise automation, and next-gen innovation.
What truly sets them apart is their ability to build leadership from within. These centres are now rich ecosystems where talent is nurtured, innovation is encouraged, and strategic thinking is rewarded. They’re crafting future CXOs who understand both global complexity and local context—a rare and powerful combination.
As India anchors itself deeper in the global innovation map, its GCCs are lighting the path ahead. They are not just creating employees but shaping visionaries who will lead businesses into the next era of growth and transformation.
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