India is witnessing a strong wave of new global capability centre (GCC) setups and large-scale expansions, further cementing its position as the world’s leading GCC hub.
According to a report by a leading consultancy, “From Fortune 500 giants to emerging tech innovators, companies are doubling down on India’s strategic value—driven by access to deep digital talent, operational resilience, and a favourable regulatory climate.” Both metro and emerging cities are evolving into major engines of innovation.
US retail giant Costco is setting up its first GCC in Hyderabad, focusing on key technology and research functions. The facility will initially employ 1,000 professionals. Global consulting firm Alight Solutions has launched its latest GCC in Chennai to strengthen its global technology and consulting services in HR and finance. Eisai Pharmaceuticals is opening a GCC in Visakhapatnam to drive digital transformation and pharmaceutical research.
Air-conditioning leader Daikin is planning a GCC in India in collaboration with EY, alongside an investment of INR 2,500 crore in an export-oriented unit in Sri City, Andhra Pradesh. US retail chain Albertsons is expanding its Bengaluru GCC with plans to hire 1,000 tech professionals over 18 months, focusing on AI and data-driven retail innovation.
Global financial services major State Street has expanded in India by opening a 210,000 sq ft facility at India Land Tech Park in Coimbatore, with capacity for about 2,400 employees. This comes soon after inaugurating another GCC in Chennai.
While IT and BFSI have historically dominated the GCC space, there is now a growing presence from healthcare, pharmaceuticals, manufacturing, industrials, retail, consumer goods, and professional services.
The consultancy’s Digital Twin and COPO (Company-Owned, Partner Operated) service models are helping global firms establish future-ready GCCs in India. The Digital Twin replicates physical systems in a virtual setup for real-time collaboration and operational efficiency, while the COPO model allows companies to retain strategic control while leveraging local expertise for execution and compliance.
“In a world full of rapid tech and process disruptions, global corporations that invest in innovation-led R&D do not just survive—they lead,” said Alouk Kumar, CEO of the consultancy.
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