ID Privacy AI, a leader in privacy-first, voice-driven agentic conversational AI , today announced the launch of Social Pro , an agentic AI solution designed to revolutionize how brands engage and convert customers through natural, human-like social messaging.
Developed specifically for Facebook Messenger , Instagram DMs , and Facebook Marketplace inboxes, Social Pro captures leads, engages prospects in natural language, and autonomously books appointments or sales – all within a secure, fully automated conservation-first framework. The launch addresses surging direct-message volumes and consumers’ growing demand for instant replies – 79 percent expect a response within 24 hours, and 32 percent within one hour.
Unlike template-based chatbots, Social Pro understands how people actually message. It “listens” and buffers multiple short texts to determine full intent before responding, allowing it to manage informal, fragmented exchanges naturally. From a quick ” Still got that 2020 Tacoma? ” to a detailed booking request, Social Pro responds with human-like fluency, retains context across hours or days, and ensures customers never need to repeat themselves.
The agent autonomously schedules appointments, sends reminders, pushes new leads into CRM or email/SMS systems, and notifies human staff in real time – creating a persistent, on-demand experience that bridges inquiry to conversion.
“Customers expect fluid, natural conversations across every channel. With Social Pro, we’ve built an AI agent that doesn’t just respond; it remembers,” said Albert Thompson, CEO of ID Privacy AI. “This product captures the way people actually communicate on social media, carrying conversations across hours or even days without forcing the customer to start over. That’s a game-changer for engagement and conversion.”
Thompson added that positive social interactions directly drive business outcomes: 63 percent of consumers say they’re likely to visit a business after a positive social media exchange , underscoring the need for consistent, high-quality engagement.
Operating 24/7, Social Pro ensures every DM – whether received at midnight or 8 a.m. – gets an immediate, context-aware reply. By engaging customers in real time, businesses can dramatically improve acquisition and conversion rates. A Harvard Business Review study found that companies responding to leads within the first five minutes are up to 100 times more likely to connect and convert those leads than those who wait longer – a performance gap Social Pro closes automatically.
A live dashboard allows for human handoff at any moment. When a salesperson or service rep joins the conversation, Social Pro detects the interaction and pauses its own replies until needed – maintaining situational awareness and ensuring humans always remain in control. Every interaction is encrypted and logged with audit trails, TCPA checks, and compliance monitoring under ID Privacy AI’s privacy-by-design framework. The platform integrates directly with Meta APIs to ensure secure, compliant automation across social channels.
Key capabilities of Social Pro:
- Omnichannel coverage: Unified AI inbox for Facebook Messenger, Instagram DMs, and Marketplace.
- Natural Language Understanding: Interprets slang, shorthand, emojis, and multi-message inputs using advanced NLU.
- Autonomous Scheduling: Coordinates calendars and sends automated reminders (morning-of, 1 hour, 15 minutes prior).
- Seamless system integration: Seamlessly routes leads to VinSolutions, HubSpot, Salesforce, and other CRM/email/SMS workflows.
- Persistent Memory: Maintains conversational history and context across sessions for continuity and personalization.
By maintaining context and continuity, Social Pro transforms casual DMs into qualified leads and booked appointments. Brands gain higher response rates and conversions, while customers enjoy instant, relevant replies. Analysts estimate that AI can now automate up to 80 percent of routine inquiries , freeing human teams for high-value conversations.
Built for organizations of all sizes – from small businesses to Fortune 100 enterprises – Social Pro aligns with modern expectations for fast, personalized communication. The platform’s agentic architecture ensures instant responses, diligent follow-ups, and human escalation at the right moment. With 83 percent of marketers citing social media as a primary customer-acquisition channel , Social Pro helps brands convert that engagement into measurable revenue while maintaining strict privacy standards.
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