HCLTech has announced a significant expansion of its partnership with Salesforce, introducing new orchestration consultation and implementation services.
These specialized offerings are designed to accelerate the adoption of Salesforce Agentforce across a wide array of industries, including financial services, healthcare, retail, and manufacturing, with the overarching goal of transforming enterprises into AI-augmented businesses.
HCLTech will leverage a consulting-led approach to facilitate the rapid integration of enterprise-grade agentic workflows. These advanced workflows are engineered to unify task orchestration, reasoning, and action execution across disparate systems, thereby streamlining critical business functions such as marketing, sales, service, and operations.
This is particularly beneficial for organizations operating in highly regulated environments where precision and compliance are paramount.
To enhance coordination, task tracking, and overall visibility, HCLTech will utilize advanced protocols like Agent-to-Agent (A2A) and Model Context Protocol (MCP). The implementation of these protocols is expected to lead to faster and more reliable outcomes for enterprises.
This expanded partnership signifies a crucial step in enterprise value creation, aiming to scale business outcomes through the deployment of intelligent, governed, and interconnected agent ecosystems.
HCLTech and Salesforce collaboration underscores the growing importance of AI-driven automation in modern business operations.
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