GreyLabs AI, a Bengaluru-based voice intelligence startup revolutionising customer interactions in the BFSI sector, has raised INR 85 crore (approximately USD 9.6 million) in its Series A funding round led by Elevation Capital, with participation from existing investor Z47 and several prominent angel investors. The funding announcement comes alongside the launch of GreyLabs’ flagship agentic voice AI platform, designed to automate and humanise customer engagement for banks, insurance firms, and non-banking financial companies across India.
Established in 2023 by Aman Goel, Harshita Srivastava, Shivam Gupta, Raj Sanghavi, Debabrata Basak, and Shreyas Patel, GreyLabs AI integrates voice AI with speech and email analytics to improve communication, enhance compliance, and boost operational efficiency. The company’s AI agents manage various customer interaction processes such as customer service, collections, renewals, and verification calls. They support multiple Indian languages, ensuring accessibility and inclusivity across India’s diverse population.
In just 18 months, GreyLabs has facilitated hundreds of millions of conversations for more than 50 financial institutions, including RBL Bank, AU Small Finance Bank, Axis Bank Finance, IDFC First Bank, SBI Life Insurance, and Groww. With this new round of investment, the company plans to expand its team, strengthen research and development, and increase its presence in Bengaluru and Delhi.
GreyLabs aims to onboard over 300 BFSI clients and handle billions of monthly customer interactions in the near future. The company’s goal is to strengthen its position among India’s leading conversational AI players, joining the ranks of established names such as Uniphore, Mihup, and Contiinex.
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