Google Cloud has secured a five-year contract valued at $1.2 billion with ServiceNow, a leading provider of digital workflow automation. This substantial agreement underscores Google Cloud’s strategic push to onboard major enterprise clients and challenge the dominance of rivals like Amazon Web Services (AWS) and Microsoft Azure.
Under the terms of the contract, ServiceNow has committed to spending approximately $1.2 billion on Google’s cloud-computing services over the next five years. While ServiceNow confirmed it has agreements with multiple cloud platforms, it declined to disclose the value of individual contracts. Google also declined to comment on the deal.
This partnership is poised to accelerate ServiceNow’s leverage of advanced cloud technologies to enhance its operational capabilities. ServiceNow’s Now Platform, which powers mission-critical workflows in areas such as CRM, IT Service Management (ITSM), and Security Incident Response (SIR), will now be available on Google Cloud Marketplace and Google Distributed Cloud (GDC). This integration will enable enterprises to utilize Google Cloud’s AI infrastructure, including BigQuery for analytics, and build generative AI applications on top of their ServiceNow data.
“ServiceNow and Google Cloud are fundamentally rethinking the way the enterprise runs,” said Bill McDermott, Chairman and CEO of ServiceNow, emphasizing the transformative potential of agentic AI. Thomas Kurian, CEO of Google Cloud, added that through this expanded partnership, customers will have the “data foundation, development platforms, and leading foundation models to easily build GenAI apps that leverage the context and knowledge in ServiceNow—all on top of Google Cloud’s AI-optimized infrastructure.”
The deal highlights the surging demand for AI computing power and the increasing importance of cloud services as the growth engine of the AI era. ServiceNow, which has been investing billions in AI, is experiencing strong momentum in its AI initiatives, with its AI Pro Plus deal count up over 50% quarter-on-quarter. The company disclosed a total cloud services commitment of approximately $4.8 billion through 2030 in a recent filing.
This strategic alliance is expected to redefine the competitive landscape of enterprise cloud computing, with both companies aiming to empower businesses with advanced AI capabilities and optimized workflows.
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