With autonomous agents and real-time omni-channel insights, Expedify transforms CRM from a static database into a proactive business enabler.
Expedify, the conversation-first CRM platform, has launched India’s first truly agentic, AI-native CRM, a system that thinks and acts like a team member to facilitate natural, real-time conversations across marketing, sales and customer service. With built-in voice and chat agents, Expedify transforms CRM from a dashboard tool into an autonomous teammate, helping businesses automate follow-ups, personalise outreach and update data without lifting a finger.
Traditional CRMs force humans to babysit dashboards, dig through spreadsheets and stitch data manually. To address the challenges posed by legacy CRMs that slow down teams, Expedify flips the model by launching its unified, real-time engine that enables autonomous action across WhatsApp, voice, email and web, all from a clean and conversational interface.
Delighted with the launch announcement, Dr. Shashank Shekhar Sharma, CEO & Founder of Expedify said, “At Expedify, we are focusing on reimagining CRM from the ground up and not as a static tool. It is an intelligent teammate that works round the clock and enables easier decision-making. Our AI-native, conversation-first platform is projected to change that current scenario by enabling businesses to interact with their CRM the way they talk to their customers naturally, in real time and with full context.”
Expedify transforms post sale engagement for industries such as BFSI, edtech, and real estate by streamlining and automating critical touch points across customer journeys. It is built to reduce friction and increase speed to action which enables teams to respond faster, act smarter and deliver more personalised experiences without usual operational lags.
Expedify triggers lead qualification calls within 30 seconds of form submission. Additionally, it provides on-demand insights to sales and marketing teams via an AI Analyst without any delays. It also automates the launching of multichannel campaigns across WhatsApp, email and voice without toggling between tools.
Expedify also ensures every customer conversation is automatically reflected in the CRM. Most notably, it redefines CRM interaction by allowing the users to simply chat with their CRM to ask questions, take action and close deals in real-time.
Equipped with AI agents, Expedify qualifies leads, schedules demos, analyzes performance and personalizes content by streamlining workflows with minimal manual input. It is designed to be omnichannel by default and allows businesses to run customer journeys seamlessly across voice, WhatsApp, SMS, and email through a single and unified rule engine.
With a setup time of just 30 minutes, teams can go from zero to a fully autonomous CRM without the usual onboarding delays. Furthermore, it is built for action as it doesn’t just display insights but takes decisive steps based on them, driving real-time impact across the sales funnel.
Currently, Expedify rolls out on a freemium model and plans to start a subscription based model for its clients to unlock advanced features at $19/ month (Growth) and $200/ month (Teams) for up to 10 seats, making AI-powered CRM automation accessible to businesses of any size.
Already trusted by brands across fintech, retail, healthcare, and edtech sectors, Expedify continues to expand its AI agent library and is onboarding new teams across India and Southeast Asia.
Also read:Â Viksit Workforce for a Viksit Bharat
Do Follow: The Mainstream formerly known as CIO News LinkedIn Account | The Mainstream formerly known as CIO News Facebook | The Mainstream formerly known as CIO News Youtube | The Mainstream formerly known as CIO News Twitter |The Mainstream formerly known as CIO News Whatsapp Channel | The Mainstream formerly known as CIO News Instagram
About us:
The Mainstream formerly known as CIO News is a premier platform dedicated to delivering latest news, updates, and insights from the tech industry. With its strong foundation of intellectual property and thought leadership, the platform is well-positioned to stay ahead of the curve and lead conversations about how technology shapes our world. From its early days as CIO News to its rebranding as The Mainstream on November 28, 2024, it has been expanding its global reach, targeting key markets in the Middle East & Africa, ASEAN, the USA, and the UK. The Mainstream is a vision to put technology at the center of every conversation, inspiring professionals and organizations to embrace the future of tech.
